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Textbook
Strategic Market Relationships: From Strategy to Implementation, 2nd EditionISBN: 978-0-470-02880-3
Paperback
296 pages
May 2007, ©2007
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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About the Authors.
Acknowledgements.
Part 1: Relationship strategy.
Chapter 1. Introduction to strategic market relationships.
Chapter 2 Relationship-based theories.
Chapter 3 Relationship Planning and Development.
Chapter 4 Relationship Types.
Chapter 5 Networks.
Part 2: Relationship Implementation.
Chapter 6 Organising for Relationships
Chapter 7 People and Relationships
Chapter 8 Customer Relationship Management
Chapter 9 Relationship communication with a special focus on
building relationships through brands and electronic
relationships.
Chapter 10 Channel Relationships
Chapter 11 Innovation through Relationships
Chapter 12 Relationship internationalisation.
Chapter 13 Relationship Costs and Value
Chapter 14 Strategic market relationships: a final word.
References.
Index.
Related Titles
Strategic Marketing
Resources for
Instructors
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Read an Excerpt
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