When Talk Works: Profiles of MediatorsISBN: 978-0-7879-1090-7
Paperback
544 pages
July 1997, Jossey-Bass
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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An intimate look at how twelve mediators achieve extraordinary
results.
At last, Deborah Kolb's collection of interview-based profiles of mediators at work is available in paperback. Written in the style of the New Yorker, the book consists of twelve personal and compelling stories of successful mediators for all areas of our society. Kolb reveals who they are and what techniques they use to achieve results.
"The best examination of what mediators actually do. Anyone who
wants to settle a dispute will learn from these profiles."
—Roger Fisher, coauthor, Getting to Yes