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When Talk Works: Profiles of Mediators

ISBN: 978-0-7879-1090-7
Paperback
544 pages
July 1997, Jossey-Bass
List Price: US $65.00
Government Price: US $41.60
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"Insightful and highly readable. The best examination of what successful mediators actually do. Anyone who wants to settle a dispute will learn a lot from these profiles." --Roger Fisher, coauthor, Getting to Yes

"All mediators, and anyone else who practices or is interested in alternative dispute resolution, will be interested in this book." --Mary P. Rowe, ombudsperson, Massachusetts Institute of Technology

"A must read for anyone contemplating the practice of alternative dispute resolution as a mediator or using the services of a mediator." --Wallace Warfield, George Mason University, and former president, Society of Professionals in Dispute Resolution
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