Measure Up!: Yardsticks for Continuous Improvement, 2nd EditionISBN: 978-1-55786-718-6
Paperback
272 pages
November 1995
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Foreword.
Preface.
Acknowledgements.
1. Do Your Yardsticks Measure Up?.
2. Taking of the Blinders.
3. Dynamic Strategies need Dynamic Yardsticks.
4. The Eyes of the Customer.
5. Down to Brass Racks.
6. Performance that Counts to the Customer.
7. Performance that Counts to the Bottom Line.
8. Custom Railoring Performance Measures.
9. Altering the corporate Mindset.
10. Mending and Remodeling Related Systems.
Conclusion.
Appendices.
Glossary.
Index.
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