Measure Up!: Yardsticks for Continuous Improvement, 2nd EditionISBN: 978-1-55786-718-6
Paperback
272 pages
October 1995
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Leading consultants argue that few areas are as important as
measurement, yet it remains one of the weakest areas in management
today.
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:
Based on discussions with managers from a broad range of industries in the US and Europe, this book shows managers how to:
- Measure what is important to their customers.
- Motivate their organizations.
- Identify and eliminate waste of both time and resources.
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