Measure Up!: Yardsticks for Continuous Improvement, 2nd EditionISBN: 978-1-55786-718-6
Paperback
272 pages
November 1995
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Helps business people to:
- Measure what is important to their customers.
- Motivate their organizations to continually improve against customer expectations.
- Identify and eliminate waste of time and resources.
- Accelerate organizational learning and build consensus for change.
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