The Telephone Interviewer's Handbook: How to Conduct Standardized ConversationsISBN: 978-0-7879-8638-4
Paperback
336 pages
April 2007, Jossey-Bass
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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List of Exhibits and Figures.
Preface.
Acknowledgements.
About the Author.
1. Introduction.
2. Who Conducts Surveys?
3. Survey Professionalism.
4. What to Expect in Telephone Interviewer Training.
5. Calling.
6. Introducing the Standardized Interview.
7. Asking Questions in the Standardized Interview.
8. What to Expect in the Survey Workplace.
9. Concluding Comments.
Appendix A: Glossary.
Appendix B: Example Forms.
Notes.
Bibliography.
Index.
Related Titles
Assessment, Evaluation & Research Methods
Read an Excerpt
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