The Telephone Interviewer's Handbook: How to Conduct Standardized ConversationsISBN: 978-0-7879-8638-4
Paperback
336 pages
May 2007, Jossey-Bass
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THE AUTHOR
Patricia A. Gwartney, Ph.D., is professor of sociology at the University of Oregon, Eugene. An internationally known expert in the field of survey research, she was the founding director of the University of Oregon Survey Research Laboratory (OSRL).