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Managing Operations: A Competence Approach to Supervisory Managment (NVG/SVQ Level 3)

Roger Cartwright, Michael Collins, George Green, Anita Candy
ISBN: 978-0-631-19011-0
Paperback
216 pages
December 1993, Wiley-Blackwell
List Price: US $52.95
Government Price: US $27.00
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Managing Operations: A Competence Approach to Supervisory Managment (NVG/SVQ Level 3) (0631190112) cover image
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Looking at the operations of an organization, this book examines the different types of organization in both the public and private sectors. It then considers the internal relationships between operations, marketing, personnel and other functions within organizations.
The specific aspects of operations are covered in detail:

  • Work practices.

  • Planning.

  • Resourcing.

  • Legislation.

  • Customer relations.

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Customer Relationships: Sales 12.9
Implementing a Training and Development Strategy: Training and Development 11.8
Communication: Leading 08.08
Creating the Entrepreneurial Organization: Enterprise 02.10
Managing Growth: Enterprise 02.06

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