Managing Operations: A Competence Approach to Supervisory Managment (NVG/SVQ Level 3)ISBN: 978-0-631-19011-0
Paperback
216 pages
December 1993, Wiley-Blackwell
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List of Figures.
Foreword.
Acknowledgements.
Introduction.
Setting Operations in Context.
The Operations Process.
Planning.
Organizing and Implementation.
Control.
Communicating with the Customer.
Managing Materials.
Managing the Working Environment.
Personal Competences.
References.
Further Reading.
Index.