Wiley.com
Print this page Share

It's All About Service: How to Lead Your People to Care for Your Customers

ISBN: 978-0-471-71675-4
Hardcover
256 pages
May 2005
List Price: US $34.00
Government Price: US $17.34
Enter Quantity:   Buy
It's All About Service: How to Lead Your People to Care for Your Customers (0471716758) cover image
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.

Practical strategies for better customer service based on the principles
of servant-leadership
Individuals in the workforce and the clients they serve are the fundamental building blocks of every company in America. Executives talk about customer service; but their employees are the ones who make it happen (or not). Author Ray Pelletier reveals the vital importance of a happy workforce in creating a happy client. By caring for employees, managers create an environment in which employees can care for customers. This book shows senior leaders, managers, and supervisors how to develop a managerial style that combines teamwork, trust, listening, forethought, and ethics to nurture a happy workforce and improve customer service. Built on the foundations of the servant-leadership model, the book offers effective, easy-to-implement strategies to develop these vital managerial skills. It's All About Service reveals that leaders who care for their people create businesses that care for their clients-and gain an edge over the competition.

Related Titles

General Management

by Steve Hindy, Tom Potter, Michael R. Bloomberg (Foreword by)
by Timothy L. Keiningham, Terry G. Vavra, Lerzan Aksoy, Henri Wallard
by Robert Gandossy (Editor), Nidhi Verma (Editor), Elissa Tucker (Editor)
Back to Top