It's All About Service: How to Lead Your People to Care for Your CustomersISBN: 978-0-471-71675-4
Hardcover
256 pages
May 2005
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Foreword.
Acknowledgments.
About the Author.
Introduction.
1. It’s All About Trust.
2. The Power of Vision Crafting.
3. Generating Enthusiasm.
4. No One Whistles a Symphony—It Takes an Orchestra to Play It.
5. Character.
6. Conflict Management.
7. Competition.
8. The Art of Coaching.
9. Listening.
10. Caring.
Index.
Related Titles
General Management
Read an Excerpt
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