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Textbook
Total Quality Management: A Cross Functional PerspectiveISBN: 978-0-471-10804-7
Paperback
656 pages
April 1996, ©1996
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Quality as a Strategy.
What Is TQM?
The Baldrige Award.
Measures of Quality Product and Quality Process: The TraditionalApproach.
Measures of Quality Product and Quality Process: The EmergingCost-of-Quality Model.
Continuous Improvement: Basic Tools.
Continuous Improvement: Statistical Process Control.
Continuous Improvement: Some Advanced Tools.
Customer Measurement I: Traditional Multi-Attribute Methods.
Customer Measurement II: Quality Function Deployment.
Initiating TQM: Managing Change.
Employee Practices in Total Quality Management Organizations.
TQM and the Product Development Process.
Reengineering and TQM: The Role of Information Technology.
Benchmarking.
Landmarks on the TQM Road.
Indexes.
What Is TQM?
The Baldrige Award.
Measures of Quality Product and Quality Process: The TraditionalApproach.
Measures of Quality Product and Quality Process: The EmergingCost-of-Quality Model.
Continuous Improvement: Basic Tools.
Continuous Improvement: Statistical Process Control.
Continuous Improvement: Some Advanced Tools.
Customer Measurement I: Traditional Multi-Attribute Methods.
Customer Measurement II: Quality Function Deployment.
Initiating TQM: Managing Change.
Employee Practices in Total Quality Management Organizations.
TQM and the Product Development Process.
Reengineering and TQM: The Role of Information Technology.
Benchmarking.
Landmarks on the TQM Road.
Indexes.
Related Titles
Quality Management
Resources for
Instructors
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