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Textbook
Total Quality Management: A Cross Functional PerspectiveISBN: 978-0-471-10804-7
Paperback
656 pages
April 1996, ©1996
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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- This book takes a cross disciplinary approach to explore the strategic role of quality global competition, the rules of management in attaining quality excellence, the structures and systems needed to support a total quality strategy, and the main statistical and analytical tools for achieving quality improvement and control.
- The authors use a wide range of applications from all industries and provide a balance of managerial and statistical coverage
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Quality Management
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