Textbook
Total Quality Management: A Cross Functional PerspectiveISBN: 978-0-471-10804-7
Paperback
656 pages
March 1996, ©1996
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Ashok Rao
Lawrence P. Carr
Ismael Dambolena
Robert J. Kopp
John Martin
Farshad Rafii
Phyllis Fineman Schlesinger
Lawrence P. Carr
Ismael Dambolena
Robert J. Kopp
John Martin
Farshad Rafii
Phyllis Fineman Schlesinger