The Pfeiffer Book of Successful Conflict Management Tools

About the Editor.

Introduction.

PART 1: PRESENTATION AND DISCUSSION RESOURCES.

1. The Art of Creative Fighting (H.B. Karp).

2. Conflict-Resolution Strategies (Joan A. Stepsis).

3. Win/Lose Situations (Gerry E. Wiley).

4. A Taxonomy of Intergroup Conflict-Resolution Strategies (Daniel C. Feldman).

5. Developing Collaboration in Organizations (Udai Pareek).

6. Constructive Conflict in Discussions: Learning to Manage Disagreements Effectively (Julia T. Wood).

7. Dealing with Disruptive People in Meetings (John E. Jones).

8. Confrontational Communication (Merna L. Skinner).

9. A Positive Approach to Resistance (H.B. Karp).

10. Breaking Down Boundaries: Breaking Through Resistance (Ron Ashkenas).

PART 2: EXPERIENTIAL LEARNING ACTIVITIES.

Experiential Learning Activities: Conflict and the Team .

1. What to Look for in Groups: An Observation Guide (Philip G. Hanson).

2. Conflict Styles: Organizational Decision Making (Donald T. Simpson).

3. Win As Much As You Can: An Intergroup Competition (W. Gellerman).

4. Power Poker: What’s in It for Me? (Linda Raudenbush and Steve Sugar).

5. Trouble in Manufacturing: Managing Interpersonal Conflict (John E. Oliver).

6. Dynasell: Hidden Agendas and Trust (William W. Kibler).

7. Current Status: A Feedback Activity on Trust (Robert N. Glenn).

Experiential Learning Activities: Conflict and the Individual.

8. Retaliatory Cycle: Introducing the Elements of Conflict (Daniel Dana).

9. Alter Ego: Saying What You Mean (Duane C. Tway).

10. Conflict Role Play: Resolving Differences (Robert P. Belforti, Lauren A. Hagan, Ben Markens, Cheryl A. Monyak, Gary N. Powell, Karen Sykas Sighinolfi).

11. Resistance: A Role Play (H.B. Karp).

12. Neutral Corner: Deciding on an Issue (Linda Raudenbush and Steve Sugar).

13. Communication Games: Eliminating Unproductive (Don Morrison).

14. The Company Task Force: Dealing with Disruptive Behavior (Suzanne W. Whitcomb).

Experiential Learning Activities: Conflict and the Organization.

15. Budget Cutting: Conflict and Consensus Seeking (Terry L. Maris).

16. Winterset High School: An Intergroup-Conflict Simulation (Charles E. List).

17. Crime-Fighting Task Force: Understanding Political Tactics in Groups (R. Bruce McAfee and Robert A. Herring III).

18. Piccadilly Manor: Improving Decision Making in a Political Milieu (A. Carol Rusaw).

19. Merger Mania: Understanding Intercultural Negotiation (John Chesser).

20. Lindell-Billings Corporation: A Confrontational Role Play (Thomas H. Patten, Jr).

PART 3: INVENTORIES, QUESTIONNAIRES, AND SURVEYS.

1. Conflict Management Climate Index (Bob Crosby and John J. Scherer).

2. Cornerstones: A Measure of Trust in Work Relationships (Amy M. Birtel, Valerie C. Nellen, and Susan B. Wilkes).

3. The Team Effectiveness Critique (Mark Alexander).

4. Trust-Orientation Profile (Myron R. Chartier).

5. Conflict-Management Style Survey (Marc Robert).

6. Communication Audit: A Pairs Analysis (Scott B. Parry).

7. Inventory of Anger Communication (IAC) (Millard J. Bienvenu, Sr.).

8. The Defensiveness Inventory (Beverly Byrum-Robinson and B.J. Hennig).