The Pfeiffer Book of Successful Conflict Management ToolsISBN: 978-0-470-19344-0
Paperback
452 pages
October 2007, Pfeiffer
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The Pfeiffer Book of Successful Managing Conflict Tools is
organized into three sections: Presentations and Discussions
(articles); Experiential Learning Activities; and Inventories,
Questionnaires, and Surveys. These selections represent the
all-time best the Pfeiffer Annuals and
Handbooks have to offer on the topic. The Pfeiffer Book
of Successful Managing Conflict Tools
- Provides articles that offer timeless advice for dealing and classifying organizational conflict
- Contains complete, ready-made training exercises designed to meet a variety of needs for different audiences
- Offers inventories that include questionnaires and instruments that help participants recognize the destructive effects of hidden agendas and how to deal with them and surveys that encourage honest talk about controversial issues in the organization