Developing Your Conflict Competence: A Hands-On Guide for Leaders, Managers, Facilitators, and TeamsISBN: 978-0-470-50546-5
Hardcover
288 pages
March 2010, Jossey-Bass
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"A must-have guidebook for the new age of global business. This
book shows every leader how to turn feelings of fear into feelings
of safety, suspicion into trust, and competitiveness into
collaboration."
--Jim Kouzes, coauthor of the best-selling book The Leadership
Challenge and Dean's Executive Professor of Leadership, Leavey
School of Business, Santa Clara University
"Craig Runde and Tim Flanagan use their vast experience to give
us Developing Your Conflict Competence. Move beyond negative
workplace conflict to positive and constructive outcomes with the
simple tools and suggestions in this must-read field guide!"
--Marshall Goldsmith, best-selling author of What Got You Here
Won't Get You There, Succession: Are You Ready?, and the upcoming
MOJO
"I've read the authors' first two books, Becoming a Conflict
Competent Leader and Building Conflict Competent Teams. Their
latest book pulls it all together by providing models, examples,
and thought-provoking insight. It will be required reading for my
senior management team."
--Deborah Jallad, president/chairman, Accredited Surety and
Casualty Company, Inc.