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Customer Responsive Management: The Flexible Advantage

ISBN: 978-1-55786-505-2
Paperback
286 pages
December 1996
List Price: US $59.95
Government Price: US $30.57
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Customer Responsive Management: The Flexible Advantage (1557865051) cover image

An Introduction to Customer Responsiveness.

The Evolving Economic Focus: From Conquest to Relationship.

Why Should Organizations Be Responsive?.

Customer Responsiveness is Activity Based.

The Customer-Responsive Model.

Examples of Customer-Responsive Organizations.

The Customer Relationship Management Task.

Delivery Coordination Management Task.

Customer-Responsive Demand Economics.

Customer-Responsive Cost Economics.

Customer-Responsive Pricing.

The Customer-Responsive Organization.

Customer-Responsive Information Infrastructure.

Responsive Relationships.

The Evolving Business Focus: Production to Customer Responsiveness.

Index.

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