Wiley.com
Print this page Share

Customer Responsive Management: The Flexible Advantage

ISBN: 978-1-55786-505-2
Paperback
286 pages
December 1996
List Price: US $59.95
Government Price: US $30.57
Enter Quantity:   Buy
Customer Responsive Management: The Flexible Advantage (1557865051) cover image

This book illustrates TQM concepts as they apply to service organizations where a product may or may not be involved. It addresses nine key management areas including cultivating relationships with customers and capacity management.
Back to Top