The Emotional Organization: Passions and Power

1. Introducing the Emotional Organization: Stephen Fineman (University of Bath).

Part I: Emotional Arenas.

The Hospital.

2. Me, Morphine and Humanity: Experiencing the Emotional Community on Ward 8: Sharon Bolton (The University of Strathclyde).

The Prison.

3.Power, Paradox, Social Support and Prestige: A Critical Approach to Addressing Correctional Officer Burnout: Sarah Tracy (Arizona State University).

Crisis Work.

4. Rape Work: Emotional Dilemmas in Work with Victims: Patricia Yancey Martin, Douglas Schrock, Margaret Leaf and Carmen Von Rohr (Florida State University).

The Recreation Centre.

5. In the Gym: Peer Pressure and Emotion Management Among Co-Workers: Mary Haman and Linda Putman (Texas A&M University).

The Job Centre.

6. Abuse, Violence and Fear on the Front Line: Implications for the Rise of the Enchanting Myth of Customer Sovereignty: Marek Korczynski (Loughborough University) and Victoria Bishop (The University of Manchester).

The Call Centre.

7. Enactments of Class and Nationality in Transnational Call Centres: Kiran Mirchandani (University of Toronto).

Web Work.

8. The Gendering of Emotions and Perceived Work Time: Chicks and Geeks at I.com: Nicole L. Kangas and Debra E. Meyerson (Stanford University).

Homeworking.

9. Managing the Boundaries of Telework: Gill Musson (Sheffield University) and Katy Marsh (Newcastle University Business School).

Consultancy.

10. Management Consultancy and Humour in Action and Context: Andrew Sturdy (The University of Warwick), Timothy Clark (Durham University, Robin Fincham (Stirling University) and Karen Handley(Oxford Brookes University).

Part II: Shifting Identities.

11. Becoming a Successful Corporate Character and the Role of Emotion Management: Caroline Hatcher (Queensland University of Technology).

12. Gender and the Emotion Politics of Emotional Intelligence: Stephanie A. Shields (Pennsylvania State University) and Leah R. Warner (Pennsylvania State University).

13. Feeling Out of Place? Towards the Transnationalizations of Emotions: Jeff Hearn (Swedish School of Economics and Business Administration).

14. It’s All Too Beautiful: Emotion and Organization in the Esthetic Economy: Philip Hancock (The University of Warwick) and Melissa Tyler (Loughborough University).

Epilogue: Stephen Fineman (University of Bath).

Index