The Emotional Organization: Passions and PowerISBN: 978-1-4051-6030-8
Paperback
238 pages
November 2007, Wiley-Blackwell
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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"This fresh, innovative collection of essays offers the reader a
wondrous range of voices – among them an assistant director
for hospitality on a cruise ship, an intake worker at a rape crisis
center, a call center trainer coaching trainees to “sound
right,” and a job center employee managing the frustration of
despairing job seekers. All these and more provide take-off points
for some of the most exciting forays into basic theory of emotion
I’ve seen in a long while. This is a great collection."
Arlie Russell Hochschild, Berkeley University
"The study of emotion work has become a fertile area of theory and research concerning work and identity in modern society. This important volume adds significantly to this field by providing new theoretical and empirical insights that will add greatly to this already lively field.It will be essential reading for social scientists with an interest in the nature of the contemporary workplace." Alan Bryman, University of Leicester