The Performance Consultant's Fieldbook: Tools and Techniques for Improving Organizations and People, 2nd EditionISBN: 978-0-7879-8534-9
Paperback
304 pages
November 2006, Pfeiffer
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Figures xi
CD-ROM Contents xv
Preface xvii
Introduction xxi
Making the Transition 1
Performance Consulting 3
The Transition 33
Costs 57
Credibility and Influence 79
Sustaining Change 103
Performance Consulting 113
Environment and Norms 115
Needs Assessment and Cause Analysis 137
Interventions 169
Measuring Results 199
Measuring People Performance 217
Index 243
About the Author 265
How to Use the CD-ROM 267
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