60-Minute Training Series Set: How to Bring out the Better Side of Difficult People

Mel Silberman is president of Active Training in Princeton, New Jersey, a consulting firm that provides courses on active training techniques, interpersonal intelligence, and team facilitation. He is the author and coauthor of the best-selling books, Active Training, 101 Ways to Make Training Active, and PeopleSmart.

Freda Hansburg is vice president of Active Training and coauthor of PeopleSmart.