The 60-Minute Active Training Series: How to Resolve Conflict Effectively, Leader's GuideISBN: 978-0-7879-7351-3
Paperback
32 pages
December 2004, Pfeiffer
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Too often, in situations of conflict, people seek victory rather
than agreement. Resolving conflict successfully means taking a
different approach where both parties benefit?creating a win-win
situation. How to Resolve Conflict Effectively, Leader?s
Guide from the popular 60-Minute Active Training Series
offers facilitators a ready-made, effective one-hour program that
teaches participants the skills they need to successfully resolve
conflict and create win-win situations. Specifically, participants
will learn how to:
- Get tension right out on the table
- Figure out what?s bothering the other person
- Communicate the real, underlying concerns