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Satisfying Internal Customers First!

ISBN: 978-0-7879-5082-8
Paperback
120 pages
June 1999, Pfeiffer
List Price: US $25.00
Government Price: US $16.00
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Satisfying Internal Customers First! (0787950823) cover image
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.

1. Introduction.

2. Customer Satisfaction From The Inside Out.

3. Improving Internal Customer Satisfaction -
A Model.

4. Step One: Measure External Customer Satisfaction.

5. Step Two: Map The Internal Chain.

6. Step Three: Locate The Critical Links.

7. Step Four: Analyze The Critical Links.

8. Step Five: Resolve Critical Link Issues.

9. Step Six: Evaluate Changes.

10. Summary.

Appendix: Reference Materials.
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