Satisfying Internal Customers First!ISBN: 978-0-7879-5082-8
Paperback
120 pages
June 1999, Pfeiffer
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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This book illustrates the vital link between satisfying external customers and improving processes within the organization to ensure that internal customers are satisfied, too.