Controlling the Costs of Conflict: How to Design a System for Your Organization

"Slaikeu and Hasson have outlined a thoughtful and accessibleconflict resolution blueprint for those companies that seek to beamong the employers of choice in the next century." --Wilbur Hicks,ombudsman, Shell Oil Company

"Slaikeu and Hasson, who are practitioners as well as researchers,are for real. This systems-design book--finally--is about the nutsand bolts of what really has to be in a system. The checklists andbest-practice summaries will be helpful to all managers, and toeveryong who thinks about organizations in a systematic way."--Mary Rowe, MIT ombudsperson, and adjunct professor of negotiationand conflict management, MIT Sloan School of Management

"Anyone interested in better understanding how to control the costsof conflict will find this book of significant value." --BenjaminW. Heineman Jr., senior vice president, general counsel andsecretary, General Electric