Managing Activities: A Competence Approach to Supervisory ManagementISBN: 978-0-631-20926-3
Paperback
216 pages
March 1998, Wiley-Blackwell
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1. Introduction.
2. Being in Charge.
3. What is Management Competence?
4. Setting Operations in Context.
5. The Operations Process.
6. Planning.
7. Organizing and Implementation.
8. Control.
9. Communicating with the Customer.
10. Managing Materials.
11. Managing the Working Environment.
12. Personal Competence.