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Managing Business Improvement and Quality: Implementing Key Tools and Techniques

ISBN: 978-0-631-20788-7
Paperback
204 pages
March 1998, Wiley-Blackwell
List Price: US $49.95
Government Price: US $31.96
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Other Available Formats: Hardcover

Barrie G. Dale is United Utilities Professor of Total Quality Management and Director of the UMIST Quality Management Centre, Manchester.

Ruth McQuarter is a Research Associate and Honorary Lecturer at the Manchester School of Management.

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