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Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)

Ronald J. Baker
ISBN: 978-0-471-75294-3
Hardcover
208 pages
October 2006
List Price: US $80.00
Government Price: US $51.20
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Measure What Matters to Customers: Using Key Predictive Indicators (KPIs) (0471752940) cover image
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.

Measure What Matters to Customers reveals how to capitalize on Key Predictive Indicators (KPIs), the innovative measures that define the success of your enterprise as your customers do. If you want to increase your company's profits by working smarter, this is the book for you.

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