Textbook
Restaurant Service: Beyond the BasicsISBN: 978-0-471-51476-3
Paperback
384 pages
September 1994, ©1994
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Timely, authoritative, and practicalan incomparable guide to
the crucial "difference makers" that keep patrons coming back
When it comes to customer satisfaction, good food served in a
timely and attractive manner is only half the story. Restaurant
Service takes you beyond those basics to offer a comprehensive
guide to important rituals and amenities that make customers feel
comfortable and turn a meal into a memorable event. This
incomparable how-to guide features:
- Step-by-step guidance on extraordinary table and guest servicefrom meeting, greeting, and seating, to coat and parcel check, taking reservations, and handling customer complaints
- A comprehensive guide to buying, storing, displaying, preparing, and serving wines, liquors, and other beverages
- Detailed procedures for service setup and administration
- How to feature and serve luxuries and regional specialties that add sizzle to your menu
- ADA requirements and how to comply with them
- And more