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Performance Drivers: A Practical Guide to Using the Balanced Scorecard

ISBN: 978-0-471-49542-0
Paperback
364 pages
May 2001
List Price: US $50.00
Government Price: US $25.50
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Performance Drivers: A Practical Guide to Using the Balanced Scorecard (0471495425) cover image
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Other Available Formats: Hardcover

About the Authors.

Preface.

Overview of the Book.

INTRODUCTION AND BACKGROUND.

Why a Balanced Scorecard?

The Balanced Scorecard - Strategic Control.

BUILDING A BALANCED SCORECARD.

The Process of Building a Balanced Scorecard.

Cases From Different Industries.

Important Issues in the Building Process.

Scorecards as Management Control.

Measures and their Causal Relations.

IMPLEMENTING A BALANCED SCORECARD.

Systems and IT Solutions for Scorecards.

Towards a Learning Organization.

ADDITIONAL USES.

Using Scorecards to Inform Outside Parties.

Scorecards in the Public Sector.

CONCLUSION.

Making the Scorecard Process a Success.

Appendix: Examples of Measures in the Different Perspectives.

Interviews.

References.

Index.

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