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The X-Factor: Getting Extraordinary Results from Ordinary People

ISBN: 978-0-471-44389-6
Hardcover
208 pages
October 2001
List Price: US $45.00
Government Price: US $22.95
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The X-Factor: Getting Extraordinary Results from Ordinary People (0471443891) cover image
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.

Introduction.

In Search of a Great Manager.

Meeting A Great Manager.

Discovering the X-Factor.

R_x For Taming The X-Factor.

Step One: Plans.

Step Two: Relationships.

Step Three: Agreements.

Step Four: Maintenance.

Taming the X-Factor With Customers.

Taming the X-Factor With A Labor Union.

The End of a Great Morning.

He Became A Great Manager: A Summary.

Appendix A: Putting The X-Factor To Work.

Appendix B: Using The PRAM Model As A Diagnostic Tool.

Appendix C: Three Factors That Assure Your Success in Taming the X-Factor.

Index.

About the Author.
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