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Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide, 2nd Edition

ISBN: 978-0-471-03971-6
Paperback
240 pages
May 1995
List Price: US $19.95
Government Price: US $13.26
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Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide, 2nd Edition (0471039713) cover image
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.

A proven program for increasing your management skills

Managing Assertively has helped tens of thousands of businesspeoplebecome more effective managers by sharpening their people skills.Leading management trainer Madelyn Burley-Allen shows you how you,too, can learn to resolve conflicts and defuse interpersonalproblems that invariably arise at work. Her step-by-steptechniques, clear examples, and competence-building exercises willimmediately improve your supervisory skills, sharpen yourself-awareness, and make you a more confident, assertive manager.You'll learn how to:
* Use eight building blocks to become a more effective manager
* Overcome self-defeating behavior
* Handle criticism to maintain and enhance self-esteem
* State limits and expectations to clarify assignments
* Become a more effective listener
* Receive and give positive feedback to enhance team building
* Handle conflict, stress, personal problems, and a wide range ofother difficult on-the-job situations
* By following the user-friendly, interactive, self-teachingformat, you can work at your own pace as you master managementessentials.
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