Managing Assertively: How to Improve Your People Skills: A Self-Teaching Guide, 2nd Edition

Madelyn Burley-Allen, the founder and President of Dynamics ofHuman Behavior, has conducted over 2,000 seminars on listening andmanagement for organizations around the world. A frequent speakerat state and national conferences, she has consulted for suchcompanies as AT&T, DuPont, IBM, and State CompensationInsurance Funds all over the country. Her work has been covered innumerous magazines and newspapers, including Glamour and WorkingWoman, and she has appeared on several national television andradio shows. She is the author of Listening: The Forgotten Skill,also available from Wiley.