Results Management: Effective People Management to Achieve Excellent Results

One of the most pressing issues facing companies today is the challenge of developing a strong management system to enhance organizational capabilities: a structure that links business processes with human resource management, where wage costs commensurate with productivity, and a method of measuring individuals effectively so as to manage and enhance their productivity and performance.

Published by John Wiley & Sons, Results Management: Effective People Management to Achieve Excellent Results (ISBN: 978-0-470-82414-6) is written for practicing managers who want to enhance the productivity of those under their charge and improve business results through the Results Management System (RMS).

Results management is part of an integrated management system linking an organization's strategic focus, product/service delivery system, the organization structure, and functional accountabilities supporting product/service delivery to the customer. This book provides a process for establishing balanced performance measures for all job functions. It demonstrates how to measure individual efficiency and effectiveness. This process will be a welcome aid to those who find difficulty in establishing performance measures using the SMART criteria (mnemonic for ‘Specific’, ‘Measurable’, ‘Attainable’, ‘Relevant’ and ‘Time-bound’ used in project management and objective setting).

With over 25 years of working experience with numerous organizations, author Ong Teong Wan shares his insights on how to move beyond strategy to results management, and how to attract and retain talent. This hands-on guide captures real-life experiences of managing people and provides the insights of many line managers who have undergone Ong’s training workshops on managing for results. It not only focuses on performance measurement, but also highlights the importance of performance management – which emphasizes the achievement of results through, and with, people.

Results Management fills the gap in our understanding of the root causes of disappointments with common appraisal systems in practice to date. It is not a book for only HR practitioners but a must-read for all line managers who want to manage their people well.

Results Management: Effective People Management to Achieve Excellent Results

Published by John Wiley & Sons

Publication Date: December 24, 2009

US$19.95; Paper; 200 pp.; ISBN: 978-0-470-82414-6