Knowledge Management Case Book: Siemens Best Practises, 2nd Edition, 2002

Siemens' Knowledge Journey (Thomas H. Davenport and Gilbert J.B. Probst).

I. KNOWLEDGE STRATEGY.

The Knowledge Strategy Process - an instrument for business owners (Josef Hofer-Alfeis and Rob van der Spek).

II: KNOWLEDGE TRANSFER.

ShareNet - the next generation knowledge management (Michael Gibbert, et al.).

SiemensIndustrialServices: Turning know-how into results (Marc D'Oosterlinck, et al.).

Networked knowledge - implementing a system for sharing technical tips and expertise (Andrea Dora, et al.).

Practice exchange in a Best Practice Marketplace (Michael Gibbert and Hartmut Krause).

III: COMMUNITIES OF PRACTICE.

The Power of communities: How to build Knowledge Management on a corporate level using a bottom-up approach (Ellen Enkel, et al.).

KECnetworking - Knowledge Management at Infineon Technologies AG (Michael Franz, et al.).

The development of the Siemens Knowledge Community Support (Michael Franz, et al.).

IV: ADDED VALUE OF KNOWLEDGE MANAGEMENT.

A guided tour through knowledgemotion: The Siemens Business Services Knowledge Management Framework (Tanja Gartner, et al.).

KnowledgeSharing@MED - turning knowledge into business (Dagmar Birk and Manuela Müller).

How to manage company dynamics: An approach for Mergers and Acquisitions Knowledge Exchange (Susanne Kalpers, et al.).

V: LEARNING AND KNOWLEDGE MANAGEMENT.

Knowledge Master - a collaborative learning program for Knowledge Management (Christine Erlach, et al.).

The Siemens Management Learning Program (Christina Bader-Kowalski and Antonie Jakubetzki).

E-Learning and Knowledge Management, symptoms of a new Siemens reality (Jef Staes).

VI: VISUALIZING MORE OF THE VALUE CREATION.

Getting real about knowledge sharing: the premium-on-Top bonus System (Michael Gibbert, et al.).

Four steps from knowledge networking to an organizational change (Thomas Klingspor and Felix Klostermeier).

Knowledge Management for the e-business transformation (Albert Goller, et al.).

VII: EPILOGUE.

Putting knowledge to work: Case-writing as a knowledge management and organizational learning tool (Gilbert J.B. Probst).

Notes on the contributors.