Customer Relationships: Sales 12.9ISBN: 978-1-84112-452-0
Paperback
118 pages
May 2003, Capstone
 This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Introduction to ExpressExec.
Introduction to Customer Relationships.
What is Meant by Customer Relationships?
The Evolution of Customer Relationships.
Global Implications for Customer Relationships.
Customer Relations: The State of the Art.
Customer Relations Success Stories.
Customer Relationships Key Concepts and Thinkers.
Resources on Customer Relationships.
Ten Steps to Effective Customer Relations.
Frequently Asked Questions.
Index.
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