The Man Who Cured the Performance Review: A Practical and Engaging Guide to Perfecting the Art of Performance Conversation

acknowledgements vii

prologue ix

introduction xi

part I: the review

1 hr harry and the perfect performance review 3

2 more ridicule than review 11

3 the night before christmas 19

4 performance conversation 27

5 tick and flick 33

part II: find the cause, find the cure

6 dancers and dumpers 43

7 the donut or the hole? 53

part III: the prescription

8 true north 73

9 feedback expectation 81

10 feedback culture — not a review culture 93

11 the elephant in the room 113

12 speed dating 123

part IV: the cure

13 plan, do, check, adapt 129

14 no fear 135

15 from review to preview 137

16 cured! 155

epilogue 161

the cure the review framework 163