Managing Change in the Public ServicesISBN: 978-1-4051-3548-1
Hardcover
248 pages
January 2007, Wiley-Blackwell
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The contributors are all leading researchers from the USA,
Canada and the UK. Together they provide a synthesis of
state-of-the-art thinking on the complex change process in
Anglo-American contexts, policy-making for public service reform
that generates managerial complexity, and practice in service
organizations to improve provision. Special reference is made to
education and health: the largest and most complex of the public
services. The analysis has wider relevance for other public
services and national contexts.
Managing Change in the Public Services is essential reading for all concerned with public service improvement - leaders and managers in service organizations, administrators, trainers, advisers and consultants who support the management of change, policy-makers and public servants, and advanced course students and academics. The book also offers general insights for the theory and practice of managing organizational and systemic change.