Serious Performance Consulting According to RummlerISBN: 978-0-7879-9616-1
Paperback
196 pages
March 2007, Pfeiffer
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Learn what Geary Rummler means by Serious Performance Consulting
(SPC) as you follow an extensive case study that shows what SPC
engagement looks like and what a serious performance consultant
does. In this examination, you'll see how to use SPC to:
- Find a viable critical business issue and establish how a project's success will be evaluated.
- Use a conceptual performance analysis framework to generate hypotheses for gaps in results.
- Establish the difference between "is" and "should" performance and the find the cause behind it.
- Specify a solution set that addresses all significant factors that affect the gap in results.
"The idea behind Serious Performance Consulting According to
Rummler is as simple as it is brilliant: Take a successful project
and let the reader follow the performance consultant through the
project. Geary Rummler tops it off with a play-by-play commentary
in which he explains the consultant's reasoning and offers the
reader the benefit of his experience."
?Klaus Wittkuhn, certified performance technologist and management
consultant, Germany and South Africa
"No smoke, no mirrors, no double-talk. This is much more than a
how-to book; it's a professional development plan for any
performance consultant who wants to master the craft."
?John Coné, former chief learning officer, Dell Computer, and
consultant in organizational learning