Serious Performance Consulting According to Rummler

According to Whom? vii

Foreword ix

Preface xi

Introduction 1

A Typical Situation 1

Serious Performance Consulting 2

Characteristics of a Serious Performance Consultant 7

Looking Ahead 7

Introduction Highlights 8

Part One: The NuPlant Case Study 9

1. Welcome to NuPlant 11

The Bequest 11

Responding to the Request 12

Chapter 1 Highlights 13

2. Performance Analysis Framework and Process 15

Applying the Anatomy of Performance Framework 16

The Anatomy of Performance 17

Making a Diagnosis 33

Prescribing Changes 35

The Analysis Process 35

Chapter 2 Highlights 37

3. The NuPlant Case Study 39

Phase I: Desired Results Determined and Project Defined 39

Phase II: Barriers Determined and Changes Specified 45

Summary of Bert’s Findings 59

Final Report Postscript 74

Chapter 3 Highlights 75

4. Case Study Debrief 77

NuPlant Project Review 77

Top 10 Reasons Why the NuPlant Project is My Favorite 81

A Critique of the NuPlant Project 82

Project Generalizations 82

Scalability of Models 84

The Anatomy of Performance and Culture 87

The Anatomy of Performance and Leadership 89

Wrapping up the Case Study 91

Chapter 4 Highlights 92

Part Two: The Craft of Serious Performance Consulting 93

5. Performance Analysis and the Internal Consultant 95

Serious Performance Consulting on the Inside 95

The Organizational Reality of the Internal Performance Consultant 95

Dealing with Organizational Realities as an Internal Consultant 98

Tools to Assist the Internal Performance Consultant 98

Internal Performance Consulting; An Example 113

Chapter 5 Highlights 116

6. A Path to Becoming a Performance Consultant 117

Dimensions of Serious Performance Consulting Capability 117

Building Your Serious Performance Consulting Capability 119

The Path Forward 131

How About You? 131

Chapter 6 Highlights 133

Appendix A: NuPlant Project Findings 135

Appendix B: NuPlant Project Recommendations 151

Glossary 163

References 169

Additional Resources 171