Discussing the Undiscussable: A Guide to Overcoming Defensive Routines in the WorkplaceISBN: 978-0-7879-8632-2
Paperback
288 pages
September 2007, Jossey-Bass
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
|
Acknowledgments.
About the Author.
PART ONE: DEFINING DEFENSIVE ROUTINES.
1. Framing the Issue: The Work of Chris Argyris.
2. The Foundational Skill Set.
PART TWO: MARK, BRENDA, YOU, AND ME: BRINGING DEFENSIVE ROUTINES ABOUT AND KEEPING THEM IN PLACE.
3. Conditions of Threat and Embarrassment: Fix It Now or Fix It Later, Scene One: The Bad News.
4. Being in Control: Fix It Now or Fix It Later, Scene Two: The Word Gets Out.
5. Bypass Tactics and Covering Up: Fix It Now or Fix It Later, Scene Three: Being Nice.
PART THREE: DISCUSSING THE UNDISCUSSABLE.
6. Strategic Interventions: Interviews and Mapping.
7. The De-Escalation: Fix It Now or Fix It Later: Mark and Brenda Reflect.
8. Engaging Differences.
9. Key Thought Enablers.
PART FOUR: STAYING ON THE PATH OF LEARNING.
10. Mistakes, Continuous Learning, and Progress.
11. Helping Those Who Teach, Learn.
Conclusion.
Appendix A: Mapping Templates.
Appendix B: Strategies for Case Study Groups.
Bibliography.
Index.
How to Use the DVD.