Discussing the Undiscussable: A Guide to Overcoming Defensive Routines in the Workplace

“I highly recommend this book to leaders, consultants, and anyone else who wants to help teams and organizations learn to address their most challenging issues. Bill Noonan’s insights, stories, and practical methods make this an important book to read.”—Roger Schwarz, author, The Skilled Facilitator, and coauthor, The Skilled Facilitator Fieldbook

 

“Noonan makes Chris Argyris’s pathbreaking work on organizational defensive routines accessible, and even entertaining.”—Bruce Patton, coauthor, Getting to YES and Difficult Conversations

 

“Whether at work or home we can use Bill Noonan's work to improve our lives and those of the people we interact with.”

—Robb E. Van Cleave, treasurer, International Board of Directors, Society for Human Resources Management (SHRM)

 

“In a world of increasing complexity where multiple perspectives are required for addressing work issues, the ability to guide groups in having honest discussions where both intuition and data are given full and fair consideration is more and more important.”—Ralph Biggadike, professor, management division, Columbia Business School