Looseleaf
Conflict Resolution for Managers and Leaders: The CDR Associates Training Package, Trainer's ManualISBN: 978-0-7879-8562-2
Loose-leaf
192 pages
July 2007, Jossey-Bass
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—Clinical social worker
"I really appreciated the energy and enthusiasm you and your
colleagues dedicated to the Mediation Process Seminar. The richness
of the coaching and individual time for feedback to participants
was a very helpful and impressive component of the training."
—Director, University Training Resource Center
"Tremendous impact—brought the understanding and feel of
the experience to life. Some of the most effective role playing I
have experienced (and I hated role playing until these
sessions)."
—Senior manager, large international corporation
"The demonstrations gave me an opportunity to watch and learn
how many ways a situation can be viewed and handled."
—Ombudsman case coordinator, large international
corporation
"Changed my life! Can't wait to start my practice."
—Editor
"[I learned] how mediation can resolve conflicts at work. It's a
tool we've not used before, but will now."
—Director of Human Resources, large corporation
"[The trainers'] different styles of presentations and mediation
were very valuable to see. They were all great in their individual
ways."
—Psychologist
"[l learned] a totally different approach. I knew there had to
be a better way. This week I learned a better way."
—Attorney
"Thank you for creating CDR! I think it offers a fabulous
service, both in terms of mediating and training. The seminar last
week was among the best I have ever attended. Since that
experience, I have realized not only that I enjoy that type of
'exercise' but that I might be good at it, too. That is an
unexpected revelation. I am thinking about how to get
involved."
—Attorney