Conflict Resolution for Managers and Leaders: The CDR Associates Training Package, Trainer's Manual

"I really appreciated the energy and enthusiasm you and your colleagues dedicated to the Mediation Process Seminar. The richness of the coaching and individual time for feedback to participants was a very helpful and impressive component of the training."
—Director, University Training Resource Center

"Tremendous impact—brought the understanding and feel of the experience to life. Some of the most effective role playing I have experienced (and I hated role playing until these sessions)."
—Senior manager, large international corporation

"The demonstrations gave me an opportunity to watch and learn how many ways a situation can be viewed and handled."
—Ombudsman case coordinator, large international corporation

"Changed my life! Can't wait to start my practice."
—Editor

"[I learned] how mediation can resolve conflicts at work. It's a tool we've not used before, but will now."
—Director of Human Resources, large corporation

"[The trainers'] different styles of presentations and mediation were very valuable to see. They were all great in their individual ways."
—Psychologist

"[l learned] a totally different approach. I knew there had to be a better way. This week I learned a better way."
—Attorney

"Thank you for creating CDR! I think it offers a fabulous service, both in terms of mediating and training. The seminar last week was among the best I have ever attended. Since that experience, I have realized not only that I enjoy that type of 'exercise' but that I might be good at it, too. That is an unexpected revelation. I am thinking about how to get involved."
—Attorney