Role Play Made Easy: 25 Structured Rehearsals for Managing Problem Situations and Dealing With Difficult People

About Pfeiffer.

Introduction.

PART ONE: Making the Most of Role Playing.

Chapter One: Understanding Role Playing.

Chapter Two: Overcoming Resistance to Role Playing.

Chapter Three: Planning Your Role Play.

Chapter Four: Implementing the Role Play.

PART TWO: The Role Plays.

Chapter Five: Warm-Up Role Plays.

1. Serving Time in Training: A Parody of Participant Roles.

2. What Are You Doing in a Place Like This? Introductions and Expectations.

3. Lunching with Difficult People: A Warm-Up to Get Ready for Difficult People.

4. Good, Bad, and Ugly Responses: A Warm-Up for Dealing with Different Responses.

5. May I Have Your Attention Please? Warming Up for Speaking in Public.

Chapter Six: Behavior Rehearsals.

6. Greetings and Salutations: A Rehearsal of Welcoming Expressions.

7. I Don’t Believe We’ve Met: Introducing Yourself to Strangers.

8. Ring, Ring? Is Anyone There? A Rehearsal of Good Telephone Etiquette.

9. What Are You Looking for in a Job? Sharing Job Satisfaction Needs.

10. Thirty Seconds of Self Expression: A Role Play for Quickly Expressing Yourself.

Chapter Seven: Application Activities.

11. You’re Driving Me Nuts: Applying a Model to Ask for Behavior Change.

12. Selling to the Buyer’s Needs: A Role Play to Practice Five Selling Techniques.

13. It’s Not Just What You Say: Practicing the Nonverbals of Public Speaking.

14. The Persistent Requesting Technique: A Role Play for Dealing with “Yes, But . . .”.

15. Here’s What You’re Going to Do: Introducing a Learning Activity.

Chapter Eight: Problem- and People-Focused Role Plays.

16. Show Me the Money: Asking for a Raise or Promotion.

17. Problem? What Problem? A Performance Problem Role Play.

18. Why Are You People So Difficult? A Difficult Person–Focused Role Play.

19. Hey, Buddy, That’s My Parking Place: Group Role Play on Managing Conflict.

20. Hold the Mayo: Ordering Your Lunch in English.

Chapter Nine: Impromptu Role Plays.

21. Perfect Presentations: A Role-Playing Contest for Effective Presentations.

22. Meeting Madness: A Role Play of the World’s Worst Meeting.

23. In 15 Seconds or Less: A Contest on Asking for a Change in Behavior.

24. Tally Ho! A Group Debriefing Activity.

25. The Roving Reporter: An Impromptu Debriefing Role Play.

PART THREE: Designing Your Own Role Plays.

Chapter Ten: The Design.

Chapter Eleven: Forms for Your Use.

Determine Your Learning Goals.

Write a Goal Statement.

Choose the Type of Role Play You Will Design.

Write a General Summary of the Role Play.

Checklist to Determine Role-Play Particulars.

Role-Play Design Format.

Situation Development Form.

General Feedback Form.

Nonverbal Feedback Form.

References.

The Author.

Index.