Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing OthersISBN: 978-0-7879-6463-4
Paperback
240 pages
February 2003, Jossey-Bass
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Introduction xi
PART ONE
1 The Heart of Leadership 3
2 The Seven Essentials of Encouraging 15
3 The Encouragement Index 33
PART TWO
4 The First Essential: Set Clear Standards 45
5 The Second Essential: Expect the Best 61
6 The Third Essential: Pay Attention 73
7 The Fourth Essential: Personalize Recognition 89
8 The Fifth Essential: Tell the Story 99
9 The Sixth Essential: Celebrate Together 113
10 The Seventh Essential: Set the Example 129
PART THREE
11 Finding Your Voice 145
12 150 Ways to Encourage the Heart 151
Notes 177
Acknowledgments 187
The Authors 191
Index 195