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Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others

ISBN: 978-0-7879-6463-4
Paperback
240 pages
February 2003, Jossey-Bass
List Price: US $18.95
Government Price: US $10.19
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Encouraging the Heart: A Leader's Guide to Rewarding and Recognizing Others (0787964638) cover image

Introduction xi

PART ONE

1 The Heart of Leadership 3

2 The Seven Essentials of Encouraging 15

3 The Encouragement Index 33

PART TWO

4 The First Essential: Set Clear Standards 45

5 The Second Essential: Expect the Best 61

6 The Third Essential: Pay Attention 73

7 The Fourth Essential: Personalize Recognition 89

8 The Fifth Essential: Tell the Story 99

9 The Sixth Essential: Celebrate Together 113

10 The Seventh Essential: Set the Example 129

PART THREE

11 Finding Your Voice 145

12 150 Ways to Encourage the Heart 151

Notes 177

Acknowledgments 187

The Authors 191

Index 195

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