Curing Health Care: New Strategies for Quality Improvement

Foreword ix
Joseph M. Juran

Preface to the Paperback Edition: Ten Things We Know Now That We Wish We Had Known Then xiii

Preface xxxiii

The Authors xli

1. Symptoms of Stress in the Health Care System 1

2. Applying Quality Management to Health Care 18

3. Foundations of Quality Management 29

4. Using the Scientific Method to Define Problems 46

5. Organizing Quality Improvement Teams 67

6. The Diagnostic Journey 75

7. Implementing Successful Remedies 109

8. Holding and ExtAnding the Gains 134

9. Ten Key Lessons for Quality Improvement 144

Afterword: Reflections on the Future 159
David A. Garvin

Resource A: Participants in the National Demonstration Project 167

Resource B: A Primer on Quality Improvement Tools 177
Paul E. Plsek

Resource C: Three Project report 221

Resource D: Key Readings in Quality Improvement 275

Index 281