The Conflict Resolution Training Program: Leader's ManualISBN: 978-0-7879-6077-3
Paperback
320 pages
January 2002, Jossey-Bass
This is a Print-on-Demand title. It will be printed specifically to fill your order. Please allow an additional 10-15 days delivery time. The book is not returnable.
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Frank E. A. Sander, Bussey Professor, Harvard Law School
"This book is valuable to anyone who is training or teaching in
dispute resolution."
Terry Wheeler, executive director, Center for Dispute
Resolution, Capital University Law School; and vice president,
Association for Conflict Resolution
"As a manager and former instructor in the areas of team building
and instructor training, I find the material in this manual,
especially the interactive exercises, to be both engaging and
effective in promoting open communications within teams. The book
encourages dynamics that result in building trust, effective
communications and commitment within teams. One of the best
features is the flexibility of the presentation-trainings can be
customized to suit a particular team's characteristics and
needs."
Robert Griscavage, manager, division of training and
employee development, Social Security Administration
"Experienced trainers Kestner and Ray provide a clear and
well-reasoned approach to training students in the art of dispute
resolution."
Theresa Meehan Rudy, program director, HALT An
Organization of Americans for Legal Reform, Washington, D.C.
"Kestner and Ray greatly enhance the range of dispute-resolution
options by providing an amalgamation of exercises that they have
tested successfully."
Bradley Peterson, Social Security Administration